- Loss, Damage/Pilferage, mis-shipments, mis-billings, and shortages
Claims for lost shipment, or damage-in-transit needs be reported to Company Claims Department within 7 days of delivery / expected delivery date. If Vendor has filed a claim, the claim number must be given to Company Claims Department when Vendor reports the damage.
Shortages, mis-shipments and mis-billings will be reported to Company Customer Service Department within 10 days of delivery date / expected delivery date.
- Return / Replacement of Products in case of Damage / Defective Products
The Company does provide a return / refund policy in case of damaged or defective products received by the client, as long as any claims are placed within 7-days of the Product being received. It is important to include all of the original parts and accessories, along with manuals, coupons, invoices, etc. that were provided with the product. To avoid further damage-in-transit back to us when returning the items, it is important to properly pack the items. This includes using the original box packaging, and using bubble wrap or other protective materials to secure the item. Customer is expected to label the package clearly & accurately with the return address and contact information. Refund from our end shall be processed after the receipt of the original goods at our factory, in condition as received by the customer.
Any Replacement product will be provided by the Company after the original product has been shipped back to source.
- Return of Products for reasons other than Damages / Defect
The Company provides 7-day return policy during which a Customer may return a Product that is undamaged& unused. Also, to avoid damage-in-transit back to us when returning items, it is important to properly pack the items. This includes using the original box packaging, and using bubble wrap or other protective materials to secure the item. In an event where the original corrugated paper / box is deemed unusable, customer needs to arrange the same locally and repack our product appropriately.
While returning a product, customers may be asked to provide an image or video as proof that the product is in the same condition as when it was purchased. This can help to ensure that the customer is not attempting to return a damaged or used item. The image or video should clearly show the condition of the product. If the product is used or damaged, the customer will not be eligible for a refund. Depending on the severity of the damage, the customer may be offered only 50% of value including shipping. No refund will be issued until the product is received in good condition. If the product is damaged, the customer or vendor will be responsible for the cost of the damage.