X&Y | Furniture for kids

Frequently Asked Questions

Need help now? We have listed some of our frequently asked questions below.
If you’re still needing help, feel free to contact one of our customer support team.

ABOUT PRODUCTS​

Yes, it is. Design, manufacturing, packaging, and fulfilment are done in Mumbai
Yes, our products are officially rated for up to 60 kgs. Use your own judgment! Both the chairs and stools work for adults, but stools are usually more convenient because they don’t have a back.
First, try the table on another surface; it may just be the floor that’s uneven. The X&Y table is designed to compensate for a certain amount of unevenness. To fix any unevenness, place the table where you want it, identify the high legs, place your hands on the table top above the high legs and push down with a hard, sharp push. This will even out the legs.
We do not recommend or guarantee our products for outdoor use.
You should wipe your X&Y furniture clean with a damp cloth and wipe dry.
We once assembled and disassembled one of our chairs 100 times and we didn’t see any issues. If you have concerns with your furniture’s joints please mail us.
Please be aware that most of our products require assembly as they are sent flat-packed to minimise damage in transit. We include assembly instructions b in the box.
X&Y offers a 365 day warranty on all of our products. X&Y will, at its discretion, repair, replace, credit or refund the original purchaser in satisfaction of this warranty. This warranty covers all manufacturing faults and defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions. Any modifications made to the product will void the warranty. This is valid for 365 days from the date of the order and is only available to the original purchaser of the product only.

ORDERS​

Shopping at X&Y is super easy – just follow these steps:
1. Select any product, either by browsing the different sections of the website, or using the search box in the top centre of the website.
2. View the selected product and click on the photograph to zoom in and see details. You can also view the product specifications on the lower half of the product page.
3. Select a product and add it to your basket. You can then choose to continue shopping or proceed to complete your order. 
4. When you click on “check out” you will be required to register as a customer (which doesn’t take long, and it saves you having to enter your address and other details when you place your next order!) Or login if you have already purchased from us. If you have forgotten your password simply click on the password request and you will have a new password sent to you straight away.
5. Select a payment method: visa, mastercard, PayPal, bank transfer, after pay or zip money – or enter your gift voucher code if you have one.
6. Confirm your order.
7. You will receive an email confirming your order.

Yes, the prices on the website are inclusive of all taxes.
No, you do not have to pay additional taxes/ GST at the time of checkout for all domestic orders. The prices displayed on the website are inclusive of GST.However, in case of international shipping any taxes/duties etc., if applicable, willhave to be borne by you.
Shipping is as per actual for all orders.

If you have a valid discount code, you must use it to get the discount. Enter the discount code in the box labelled ‘gift vouchers and promo codes’ at the time of checkout. If you do not enter a valid discount code at the time of checkout, we cannot give you that discount or refund you the amount of the discount after your order is completed.

Only one discount code can be used per order.

Discount codes cannot be used for sale products, to purchase gift vouchers or in conjunction with any other promotion. If our website is not processing your discount after a valid discount code is entered, or if the discount code entered is not accepted when you click apply code, then please email your order together with your discount code to hello@xny.green

For your convenience, we offer all major payment solutions, such as credit cards, debit cards, net banking and cash on delivery. We accept payment by credit card (visa/MasterCard only), PayPal, bank transfer, after pay or zip money.
Yes, cash on delivery is available on select pin codes within India only. Please pay the full order amount to the shipping provider at the time of delivery.
Yes, shopping on our website is completely safe. We use leading payment gateway providers that have end to end encryption and two factor authentication. At no point during the payment process do we manage your bank/card details neither do we store your bank/card details after the order is placed.
Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our privacy policy.
We’ll be happy to assist you. Please contact customer care at +91 83699 97983 or hello@xny.green.
We hope that this situation does not arise. However, in case you wish to cancel the order, please call +91 83699 97983. Please note that you can cancel an order only within 24 hours of placing the order.
We make every effort to keep all products in stock. However, there may be times when unexpected demand exceeds our supply. You may write to us at hello@xny.greenfor an enquiry about a product which is not in stock and we will be happy to assist you.
Great care has been taken to ensure true accuracy of all product colours shown on our website. We only photograph the genuine item that you will receive. However please note, colours, shades and wood grains can appear different on your computer or phone depending on your personal colour settings.
At present, our products are available only through our website www.xny.green Please follow us on social media for updates on exhibitions and pop ups in your city.
We’d love to hear from you. You can write to us at hello@xny.green

BULK ORDERS?​​

For bulk order enquiry, please write to hello@xny.greenor call +91 83699 97983 and we will be happy to assist you
Yes, we can take custom bulk orders. Please write to hello@xny.greenor call +91 83699 97983 to understand wholesale prices and order quantities.
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