Frequently Asked Questions
If you’re still needing help, feel free to contact one of our customer support team.
Shopping at X&Y is super easy – just follow these steps:
1. Select any product, either by browsing the different sections of the website, or using the search box in the top centre of the website.
2. View the selected product and click on the photograph to zoom in and see details. You can also view the product specifications on the lower half of the product page.
3. Select a product and add it to your basket. You can then choose to continue shopping or proceed to complete your order.
4. When you click on “check out” you will be required to register as a customer (which doesn’t take long, and it saves you having to enter your address and other details when you place your next order!) Or login if you have already purchased from us. If you have forgotten your password simply click on the password request and you will have a new password sent to you straight away.
5. Select a payment method: visa, mastercard, PayPal, bank transfer, after pay or zip money – or enter your gift voucher code if you have one.
6. Confirm your order.
7. You will receive an email confirming your order.
If you have a valid discount code, you must use it to get the discount. Enter the discount code in the box labelled ‘gift vouchers and promo codes’ at the time of checkout. If you do not enter a valid discount code at the time of checkout, we cannot give you that discount or refund you the amount of the discount after your order is completed.
Only one discount code can be used per order.
Discount codes cannot be used for sale products, to purchase gift vouchers or in conjunction with any other promotion. If our website is not processing your discount after a valid discount code is entered, or if the discount code entered is not accepted when you click apply code, then please email your order together with your discount code to email@example.com