We make every effort to deliver well-designed and accurately represented products. We want you to be completely satisfied with your purchase and we are here to support you along the way. If your desire to return your product is due to these challenges, we hope you reach out so we can make it right!
- If you are having trouble assembling your product, don’t hesitate to reach out to snehal@xny.green to help you troubleshoot the problems you are having.
- If your product arrives with damage, defects, or missing parts, we can make it right with replacement parts, free of charge. Please reach out to us with any concerns within 7 days of delivery.
X&Y’s return policy is as follows:
X&Y accepts returns for unopened and like-new products up to 7 days after the shipment date.
Due to the nature of the products we produce and the weights associated with them, customers are responsible for return shipping costs. Shipping fees will be deducted from the total product refund issued.
Refunds will be issued after the item is received and inspected. If damage occurs in return shipping due to neglectful packaging additional return fees may be applied.
Refunds are issued to the original form of payment and can take 3-7 business days to process once the return is received. A confirmation email will be sent to you once the refund has been processed.
Please note: Initial shipping fees are non-refundable.
To begin the return process, please reach out to us at snehal@xny.green