Terms & Condition
By placing an order through our Website, you warrant that:
A. You are legally capable of entering into binding contracts; and
B. You are at least 18 years old; and
C. All details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your order and that there are sufficient funds to cover the cost of the Products you have ordered.
Products displayed on our Website can be purchased using a secure online Mastercard or Visa transaction facility.
When purchasing Products, you will be asked to register your email address to complete the purchase. You will also have the opportunity during the checkout process to subscribe to our emailnewsletter, but you are welcome to not tick this box if you do not want to join up to receive emails containing special offers. This means we will not contact you with promotional communications, but we will still hold your details for shopping purposes (which you can alter at any time by logging in). We may also contact you in direct reference to your order.
X&Y Gift Vouchers can only be redeemed online at www.xny.green
X&Y Gift Vouchers cannot be redeemed for cash or returned for a refund. Unused balances are not refundable or transferable. X&Y is not responsible for lost or stolen Gift Vouchers. Risk of loss or theft and title for Gift Vouchers passes to the purchaser on transfer. This Gift Voucher and purchases made with it are subject to the terms of trade as set by X&Y, which may change from time to time.
Gift Voucher value expires 3 years after purchase.
We exercise great care to avoid errors in pricing and Product information. If mistakes do occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.
We take great care to provide accurate stock numbers on our Website, although occasionally we may be unable to supply a Product that has been ordered. X&Y will communicate any issues with you as a result of unavailability and we will credit without delay any payments made for such Products.
Discount codes, product bundles or buy and save discounts on multiple products are not to be used in conjunction with any other offers. For example, you cannot use the automatic discount of the bed + mattress combo when using a discount code. Major 20% off sales are only applicable on full priced items – excluded items include already discounted products and gift vouchers
All prices on our Website are in Indian Rupees (INR) and include GST.
Prices are subject to change for any reason at any time without notice, but changes will not affect orders which we have already processed.
Product reviews may be independently collected and moderated by third-party vendors, and all reviews published are from customers who have purchased the product they are reviewing. These reviews will be read, published and moderated on the website at our discretion.
We reserve the right to make minor alterations to reviews for the purpose of fixing obvious errors, or removing offensive language.
If an image is submitted using a hashtag we have designed for the purpose of receiving images, we will receive that submission as authorisation to use that image in the format to which the hashtag is allocated.
We take no responsibility for how others choose to share, comment on or engage with user images after we have posted.
X&Y offers a 365 day warranty on all of our Products.* This warranty covers all manufacturing faults or defects. It does not cover wear, tear or damage caused by use, accident or failure to follow care instructions.
The warranty is valid for 365 days from the date of the order and is available to the original purchaser of the Product only.
If you have any issues with any Product that you have received, please email us at firstname.lastname@example.org and provide the order number, the name of the item at fault and full details of the fault (including photos if possible).
X&Y are trademarks of X&Y .X&Y is the owner of the copyright and other intellectual property rights in the material contained on our Website, or is permitted by the owner of such intellectual property to use this material. Any use of the materials on this Website, including reproduction for any purposes, modification, distribution, or republication, without prior written permission of X&Y is strictly prohibited.
All images and photographs on the Website may not be copied, reproduced or edited in any form without prior written (including email) approval from X&Y.
All intellectual property on our Website, including without limitation, the text, graphics and all copyright works (including all copyright and design rights in our Products) is owned by X&Y (or our relevant content supplier). X&Y is the exclusive owner of all rights in the compilation, design and layout of this Website.
Please refer to our Privacy and Security Policy which has been compiled by us to protect your personal information. By using our Website and/or providing information to us, you consent to the collection, storage, use and disclosure of your personal information in accordance with our Privacy and Security Policy.
Our Website provides general information about X&Y and the Products and services we offer. The information contained in this Website has been prepared solely for the purpose of providing information about X&Y and the services and Products we offer. X&Y reserves the right to change, delete or move any of the material on this Website at any time without notice. X&Y shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this Website. This includes viruses alleged to have been obtained from this Website, your use of or reliance on this Website or any of the information or materials available on this Website, regardless of the type of claim or the nature of the cause of action. By your use of this Website, you agree that you are using this Website solely at your own risk.
X&Y has the right to revise and amend these terms and conditions at any time.